Terms and Conditions

INBOUND INC. TERMS AND CONDITIONS

General Items

1. Quotations

1.1 Quotations submitted according to project specifications will remain valid for a period of 30 days from quote date. If this 30 day period lapses without client approval, or without requests for alterations or extensions by the client, the quote will expire. Thereafter, INBOUND INC. may amend the quote according to our current rates.
1.2 ALL quotations are submitted on the condition that all content, text, images and relevant information will be supplied by the client to INBOUND INC., unless otherwise agreed upon. Amendments can be made to the quotation within the 14 days of the original quote date, however each new quote submitted will have the effect of completely overriding it’s preceding quote.
1.3 As all quotations are carefully considered in light of each projects specific technical requirements, INBOUND INC. reserves the right to amend any quote should the projects specifications change, or if it becomes clear that the projects specifications where not communicated in a reasonably clear and correct manner by the client to INBOUND INC. at the outset of the project.
1.4 In the event that a client is unable to provide a detailed project specifications document , INBOUND INC. reserves the right to quote and bill for the initial research and planning needed to outline the exact specifications and technical requirements necessary to complete the project as required by the client. Such research and planning shall be billed according to our standard hourly rate.
1.5 INBOUND INC. reserves the right to quote & bill for project management. Such project management shall be billed according to our standard hourly rate.
1.6 To formally accept a quotation by INBOUND INC., the quote must be signed and dated by the client and returned to INBOUND INC. via email. No project will commence unless it’s formal acceptance of the quote is received by INBOUND INC. within the 30 day period as specified in point 1.1

2. Deposit and Placement of Order

2.1 The 50% deposit of the total quoted amount becomes due immediately once the quote is formally accepted and once a tax invoice has been sent to the client. INBOUND INC. accepts cash deposits, electronic transfers. Credit card payments are accepted in special circumstances and if previously arranged upon. INBOUND INC. does not accept payment by cheque.
2.2 No project shall commence until the 50% deposit has been made and confirmed. Should a client cause a delay in the commencement of the project by failing to make deposit within a reasonable time period, INBOUND INC. accepts no responsibility should the deadline of the project not be met.

3. Project Phases

3.1 Each phase of a project requires formal written approval, or sign off, by the client. INBOUND INC. will not proceed with a project phase unless such written approval has been received by the client for the preceeding phase. INBOUND INC. reserves the right to place a project on hold until such approval is given, and accepts no responsibility should the deadline of the project not be met as a result of this.
3.2 Alterations, and additions may be requested at any time, during any phase of the development of a project. INBOUND INC. will determine whether or not such alterations and additions fall within the scope of the original project brief and specifications. If they do not, INBOUND INC. reserves the right to quote and bill for such alterations and additions, over and above the original quoted amount, according to our standard hourly rate. In the event of this happening, INBOUND INC. will need to receive approval from the client, before any development commences.
3.3 It remains the sole responsibility of the client to provide a project brief, and or, specifications document which is detailed, accurate, clear and which sufficiently outlines the projects development requirements. INBOUND INC. accepts no responsibility for any misunderstandings arising from a poorly drafted specifications document. Further, INBOUND INC. reserves the right to charged additionally for any extra development time incurred as a result.

4. Hosting

4.1 It must be stated that INBOUND INC. does not provide web hosting services of any kind. Should a client request assistance with their hosting service provider, INBOUND INC. reserves the right to bill for any such assistance provided. Further, INBOUND INC. reserves the right to make use of a hosting provider of it’s choice.
4.2 In the event that a client’s website should experience technical difficulty, or downtime, and the source of such difficulty is found with the client’s hosting provider, INBOUND INC. accepts no responsibility and shall not be held liable for any financial loss suffered by the client as a result.
4.3 It is expected that the client, and the client’s hosting provider will co-operate fully with INBOUND INC. to complete the project successfully. It is expected that the client, and or, hosting provider shall provide the correct FTP details to INBOUND INC. to successfully complete the project.
4.4 INBOUND INC. shall under no circumstances provide FTP, database, login or any other confidential information, unless it is specifically requested in writing, by an authorised representative, via the authorising email address or account.

5. Disclaimer for liability

5.1 The client shall have no claim against INBOUND INC. and the client hereby indemnifies and holds INBOUND INC. free from liability in respect of any loss, damage or cost caused by or arising from:
5.1.1 any fact or circumstances beyond the reasonable control of INBOUND INC; or
5.1.2. any downtime, outage, interruption in or unavailability of any of the services or the INBOUND INC. network infrastructure as a result of or attributable to any of the following causes:
5.1.2.1 software or hardware service, repairs, maintenance, upgrades, modification, alterations, replacement or relocation of premises;
5.1.2.2 the non-performance or unavailability, of whatever nature and howsoever arising of any of the services provided by Telkom (including, but not limited to, line failure) or in any international services or remote mailservers;
5.1.2.3 the non-performance or unavailability, of whatever nature and howsoever arising, of external communications networks to which the client’s server or the INBOUND INC. network is connected;
5.1.2.4 the service, repairs, maintenance, upgrades, modification, alterations or replacement of any hardware forming part of the client’s services or any faults or defects of whatever nature in such hardware;
5.1.3 any infringement of the client’s rights of privacy and/or any other like rights (including those of any other person or entity), arising from the services provided in terms of this agreement;
5.1.4 any breach of security by any third party or any breach of confidentiality by a third party or otherwise arising from any access howsoever obtained by a third party to the client’s information, data or content;
5.1.5 the damage, contamination or corruption of any kind of the client’s data, material, information and/or content howsoever occasioned;
5.1.6 any service, repairs, maintenance, upgrades, modification, alterations, replacement or work of any nature done on the client’s hardware, software or systems by any party other INBOUND INC;
5.1.7 without limiting the foregoing, any fact, cause or circumstances whatsoever and howsoever arising if INBOUND INC. has substantially performed its obligations under this agreement.
5.2 Notwithstanding anything to the contrary contained in this agreement or in any addendum or annexure to this agreement, the client shall have no claim against INBOUND INC. and the client hereby indemnifies and holds INBOUND INC. free from liability in respect of any loss, damage or cost which is indirect, consequential or incidental in nature.
5.3 INBOUND INC. reserves the right to take whatever action it deems necessary at any time to preserve the security and reliable operation of INBOUND INC. and the client undertakes that it will not do or permit anything to be done which will compromise the security of INBOUND INC.
5.4 Although INBOUND INC. shall use reasonable endeavours to provide disaster recovery, INBOUND INC. does not specify any recovery time, nor shall INBOUND INC. be liable for any loss or damage of whatever nature incurred or suffered by the client from any cause whatsoever as a result of INBOUND INC’s failure to provide, or delay in providing, or providing only partial, disaster recovery. The client is accordingly advised to make back-ups of its data. Nothing contained in this paragraph should be construed as a representation that any back-ups of data implemented by client will be successful or in any way will avoid disaster.

6. Maintenance and repair

INBOUND INC. may temporarily suspend its obligations in terms of this agreement in order to service, repair, maintain, upgrade, modify, alter, replace or improve any of INBOUND INC.’s services. Where the circumstances permit, INBOUND INC. shall use its best endeavours to provide prior notice of any such suspension to the client. The client shall not be entitled to any set-off, discount, refund or other credit in respect of any such suspension of service nor in respect of any suspension that is beyond INBOUND INC.’s control.

7. Intellectual property

7.1. All intellectual property rights vested in or owned by a party or held by a party under any licensing agreement with any independent third party (including, but not limited to, intellectual property rights obtained or developed by a party after commencement of this agreement), shall be and remain the sole property of such party and the relevant licensor’s respectively.
7.2. The client shall not be entitled to use any of the trademarks, logos, brand names, domain names or other marks (collectively referred to herein as “marks”) of INBOUND INC. without the prior written approval of INBOUND INC. The client hereby grants INBOUND INC. a non-exclusive licence to use the client’s marks but only to the extent necessary or required by INBOUND INC. to exercise its rights or fulfil its obligations under this agreement.

Project Specific Terms

1. Specifications and Payment terms

1.1 Once a quote has been accepted, a 50% deposit is required before development commences. The remaining balance will be paid upon completion of the project according to the project’s specifications, or on presentation of the relevant invoice. If any development outside of the original project specifications is required, INBOUND INC. reserves the right to amend the total amount quoted according to our standard hourly rate, or as agreed upon prior to the commencement of the additional work requested.
1.2 Additionally, no design or development work will begin, unless INBOUND INC. has been provided with all content and specifications documents necessary to complete the project, by the client.
1.3 Should the project not be completed within 12 months subsequent to payment of the 50% invoice, and such delay has been caused by;
1.3.1 the client’s failure to provide all necessary content & project specifications as described in point 1.2;
1.3.2 timeous approval of the various stages of the project; the 50% deposit will expire and the paid amount will be forfeited. In such a case, INBOUND INC. shall cease all work on the project and re-issue a second 50% invoice to the client, which shall also include any work completed, but not previously invoiced for.
1.4 The first design concepts will be provided within 5 five working days upon confirmation of the 50% deposit.

2. Content

2.1 Any additional data capturing done as a result of incorrect or non-electronic formats provided, will be billed for according to our standard hourly rate. Content embedded within an image is not considered a usable format as it requires re-typing. Though all source code is the intellectual property of INBOUND INC., it will be made available to the client upon the completion of the project. INBOUND INC. ensures that all information and data provided by the client remains confidential.
2.2 It is the client’s sole responsibility to ensure that the content, images, trademarks and other artwork supplied to INBOUND INC. for the use of the project, are owned by the client, or that the client has the necessary permission from the rightful owner to make use of such content. INBOUND INC., accepts no responsibility in the event that such ownership, or right of use is legally disputed.

3. Design Phase

3.1 Development of the website will not begin until a design has been formally signed off by the client, or if written approval of a design concept has been given.
3.2 Once formal written approval of the design concept to be used for the website has been given, 60% of the deposit becomes non-refundable.
3.3 INBOUND INC. reserves the right to charge for any design changes required after sign off, according to our standard hourly rate.
3.4 INBOUND INC. will provide one design concept for a small website, ie. a website containing 5 pages or less.
3.5 INBOUND INC. will provide two design concepts for a large website, ie. a website of 5-10 pages.
3.6 INBOUND INC. will provide three design concepts for custom WordPress websites.
3.7 Should additional design concepts be requested, a fee of R1500exVAT will be charged per design concept.
3.8 INBOUND INC. will complete 3 design changes to the chosen design concept at no extra charge. Should more than 3 changes be requested, a fee will be charged according to our standard hourly rate.
3.9 Within 10 working days from date of payment of the 50% deposit, INBOUND INC. will provide the client with the first drafts of the design concept.

4. Development Phase

4.1 Once a development site and link has been created for the client to view the progress of the site’s development, the remaining 40% of the deposit becomes non-refundable.
4.2 Final launch of the complete project will occur;
4.2.1 Once the development phase has been formally signed off by the client, and;
4.2.2 Once final payment has been made.
4.3 INBOUND INC. reserves the right to charge for any development updates or additions required after sign off of the development phase, according to our standard hourly rate.

5. Bug Fixes

5.1 Bugs are considered anything that prevent the developed product from functioning according to the website specifications given, after launch of the website. Bug fixes made within the first month of the website launch, will not be charged for. Thereafter, INBOUND INC. reserves the right to charge additionally for bug fixes.
5.2 Aesthetic changes to the final, client approved design concept, are not considered as bug fixes, and will be charged for according to our standard hourly rate, or as agreed upon prior to the commencement of the additional changes.

6. INBOUND INC. Inbound Link

INBOUND INC. reserves the right to place a link to the INBOUND INC. website (http://www.inboundinc.net) within the footer of the design / developed website, unless otherwise agreed upon.

7. Final Launch

7.1 Launch of the final website will occur after INBOUND INC. has received the final proof of payment. Launch will occur within normal office hours, being 8am to 5pm, Mondays to Fridays.
7.2 If the final proof of payment is received before 12am on any given working day, launch will occur that same day. If the proof of payment is received after 12am, launch will occur the following working day.
7.3 Should INBOUND INC. be required to launch over a weekend, public holiday, or outside of normal office hours, an additional fee will be charged according to our standard hourly rate.

 

Changes to this Policy

INBOUND INC. reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these Terms & Conditions will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.